What guarantees does the OCI Service Level Agreement (SLA) provide?

The OCI Service Level Agreement (SLA) primarily provides guarantees related to service availability and performance metrics. This means that OCI commits to ensuring that its services are operational and accessible for a specified percentage of time, typically reflected in uptime guarantees. Additionally, the SLA outlines various performance parameters, which could include response times, throughput rates, and other criteria to ensure that users can expect a certain level of service quality.

While aspects like data storage limits and backup services, user training and support, as well as network bandwidth and latency might be relevant considerations in a cloud service context, they are generally not covered under the SLA guarantees in the same manner. Instead, these aspects usually fall under other service agreements or documentation but do not represent the core guarantees established within the SLA itself.